REFUND POLICY
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REFUND POLICY
This document outlines the terms and conditions governing refunds for products purchased from Uniqua Smith Co. By engaging in any transaction with us, you agree to comply with the following refund policies:
1. Eligibility for Refunds:
- Refunds are considered only for items that are defective, damaged upon receipt, or do not conform to the product description.
- To be eligible for a refund, customers must submit a written claim accompanied by photographic evidence within [1] day of receiving the product.
2. Refund Process:
- Upon approval of a refund request, Uniqua Smith Co will initiate same product back out for dispatch once received damaged product.
3. Non-Refundable Items:
- Any digital product .
4. Return Shipping Costs:
- Customers are responsible for all return shipping costs unless the return is a result of Uniqua Smith Co's error.
5. Condition of Returned Items:
- Returned items must be in their original condition, with all tags and packaging intact.
- Uniqua Smith Ci reserves the right to deny a refund if the returned item does not meet these conditions.
6. Refunds for Late or Missing Items:
- Uniqua Smith Co is not responsible for delays in the postal service. Refunds will not be issued for items marked as delivered but not received.
7. Refunds for Sale or Promotional Items:
- Sale or promotional items are final sale and not eligible for refunds, unless they are defective or damaged upon receipt.
8. Cancellation of Orders:
- Orders canceled before shipment may be eligible for a full refund. Once the order has been shipped, the standard refund policy applies.
9. Refunds for Unauthorized Returns:
- Uniqua Smith Co will not issue refunds for items returned without prior authorization.
10. **Policy Changes:**
- Uniqua Smith Co reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website.
By proceeding with a purchase, you acknowledge and agree to abide by these refund policies. For any questions or concerns, please contact our customer service team at info@uniquasmith.co